The inspection took the form of a conducted tour through the technical, commercial, and other sections of the company for the team to see firsthand the operations. Areas visited included the Network Operation Center (NOC), switch room, power house, back-up power house, Customer Care Center, and Testing Room among other areas inspected.
Explaining the importance of the almost two-hour long inspection was the Director of Consumer and Corporate Affairs, Abdul Kuyateh.
He informed the press among other things, that the inspection is part of the new strategic approach initiated by the DG to regulate and ensure that there is transparency, affordability in the services and quality of service so that consumers enjoy their money’s worth.
“So this venture is the beginning of their operations to regularize the telecom system and ensure that they correct any lapses or ills that were there before; identify the weaknesses and make sure that people enjoy the services as well as provide protection to the industry itself. And so we embark on this tour to inspect the facilities and operations of mobile phone companies in the country. We started today with Africell and along the line, we will be visiting other mobile phone companies Orange, SIERRATEL and Q-Cell,” Mr. Kuyateh said.
He added that at the end of the inspection tour, the team led by the new DG and the Deputy DG had a fairly good idea of what was going on at Africell and they were able to see all of the facilities ranging from the switch room to the power room, and customer service section just to see and get a feel of the facts on the ground on how the company is providing services to the people.
“As NATCOM, we would now be able to know what needs to be done to improve on the services if need be. Basically, this is part of the strategic thrust of the new management under the New Direction,” the Director of Consumer and Corporate Affairs Abdul Kuyateh maintained.